Palisade – Balance Shelf

Can my order be returned?

Defective items will be repaired or replaced as necessary. Product warranties at Calabasas Decor differ; consult our Warranty Page for specifics on your item.

Custom-made items like made to measure shelving and Design Series pieces are non-refundable as they are uniquely crafted and unsellable once returned. This also applies to any stock or custom items modified beyond standard website offerings.

Note: Return shipping costs are the customer’s responsibility, and returned items must be unused and in a resellable condition.

Starting a Refund:

Use Routes one-click claim for damaged, stolen, or lost packages. Check warranty eligibility for warranty claims.

Returning an Order:

File a claim with Route if your order is damaged, stolen, or lost in transit.

Return Policy Details:

– Returns must be initiated within 14 days of delivery.

– Only stock items can be returned if they remain unused, undamaged, and unaltered.

– Made-to-measure, custom orders, or altered items are ineligible for return.

Refund Timing:

Refunds typically process within 3-10 days, depending on your bank.

For damaged or lost orders, submit your claim through Route.

Is it possible to return my order? Items with defects will either be fixed or replaced as required. The warranties at Calabasas Decor vary by product; please refer to our Warranty Page for details on your specific item.

Custom items such as bespoke shelving and Design Series pieces are non-returnable because they are specifically made and cannot be resold if returned. This policy also covers any stock or custom items that have been modified beyond the standard options listed on our website.

Please note that customers must cover all costs for return shipping, and items must be returned unused and in a condition suitable for resale.

Initiating a Refund: Utilize Routes’ one-click claim for any packages that are damaged, stolen, or lost. Verify the eligibility of your item for a warranty claim.

How to Return an Order: Lodge a claim through Route for any order that arrives damaged, is lost, or stolen.

Return Policy Details:

• Return requests must be made within 14 days of receiving your delivery.
• Returns are only accepted for stock items that are unused, unaltered, and undamaged.
• Custom orders, made-to-measure items, or products that have been altered are not eligible for returns.

Refund Processing Time: Refunds are generally processed within 3 to 10 days, depending on your banking institution.

For orders that are damaged or lost, please file your claim with Route.

What is covered by your warranty?

Our warranty coverage varies depending on the product category. For detailed information on your specific product, please refer to the warranty terms and conditions on our website.

What if my items arrive damaged?

At checkout, we offer Route insurance. If you opted for this insurance, Route will handle any issues with damaged orders at no additional cost to you. To start a claim, please [click here]. If you chose not to purchase insurance, unfortunately, Calabasas Decor cannot be held liable for any damages that occur during shipping. While we empathize with your situation regarding damaged, stolen, or lost packages, we are unable to offer replacements at no cost without insurance.

How do I return damaged merchandise for repair?

Firstly, ensure your items, are securely packaged in their original packaging to prevent further damage. We will provide you with a return label. Pack your items carefully, seal your package, and drop it off at the provided shipping location. Once we receive it, we will promptly attend to the repairs and return your items as quickly as possible.

Is there a charge for warranty replacements?

Calabasas Decor will repair or replace any defective items as per our warranty terms, provided they meet our conditions. Please check our Warranty Page for specific details regarding your product. We are a small, human-run company committed to correcting mistakes and resolving issues. We ask for your patience and understanding without resorting to frustration or anger, as we strive to resolve any problems efficiently. Our dedicated customer support team is available from 8 AM to 4 PM PST on weekdays to assist you with any warranty queries at 805.364.4597 or support@calabasasdecor.com.

Updated Terms as of January 20th, 2024

Welcome to Calabasasdecor.com 

These Terms of Use constitute a legally binding agreement between you and Calabasas Decor Inc., and encompass the following provisions, including the Legal Notices, Privacy Policy, disclaimers, and any other terms and conditions found throughout the Website, herein collectively referred to as the “Terms of Use.” These govern your access to and use of the Website, including all services and functionalities offered herein. Although legal texts can be tedious, they are essential. We urge you to read these Terms of Use attentively. By engaging with the Website, you consent to adhere to these Terms of Use. Should you reject these Terms of Use, you must refrain from accessing and using the Website. The Website is owned and managed by Calabasas Decor with the support of various third parties.

Calabasas Decor retains the authority to modify the Website and these Terms of Use at any time. Should you find the Website or its content unsatisfactory, your exclusive remedy is to cease using the Website.

**Disclaimer of Warranty and Liability**

THE WEBSITE, ITS CONTENT, AND ANY RELATED SERVICES ARE PROVIDED ON AN “AS IS” BASIS, WITH ALL EXISTING DEFECTS. CALABASAS DECOR, TO THE GREATEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, INFORMATION ACCURACY, AND NON-INFRINGEMENT. YOU ARE SOLELY RESPONSIBLE FOR ALL COSTS NECESSARY FOR SERVICING OR REPAIRS OF EQUIPMENT USED IN CONNECTION WITH THE WEBSITE. NEITHER CALABASAS DECOR NOR ITS AFFILIATES SHALL BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE WEBSITE, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE WEBSITE IS AT YOUR SOLE RISK.

**Indemnification**

You agree to defend, indemnify, and hold harmless Calabasas Decor and its affiliates from any claims, damages, costs, and expenses, including attorneys’ fees, arising from your use of the Website or your violation of these Terms of Use.

**Intellectual Property Rights**

The Website and all its content, including texts, graphics, logos, images, and compilations, are protected under U.S. and international copyright, trademark, and other intellectual property laws and are owned, controlled, or licensed by Calabasas Decor, its suppliers, or licensors. No license or right is granted directly or indirectly to any intellectual property by accessing this Website.

**Third Party Resources and Links**

The Website may include links to third-party websites and resources for your convenience. We do not endorse and are not responsible for the content or accuracy of external sites linked from our Website. Access to any third-party resources is at your own risk and subject to the terms and conditions of those websites.

**Infringing Material/DMCA Notification Procedures**

Calabasas Decor respects intellectual property laws and adheres to the Digital Millennium Copyright Act. If you believe that your copyright has been infringed upon on our Website, please contact us with a formal complaint including details as outlined in the DMCA, such as your contact information and a description of the copyright material in question.

**Order Terms & Conditions**

All made-to-measure orders are crafted to your specifications and are non-returnable. A 24-hour period is provided for order modifications or cancellations without penalty. Beyond this timeframe, charges and specific terms apply depending on the stage of the order process.

**Product and Shipping Information**

We aim to display products as accurately as possible on our Website, although we cannot guarantee that the product images or colors will be precise. The availability of products is subject to change without notice, and inaccuracies or errors in product descriptions, prices, and data may be corrected at our discretion.

**Governing Law and Jurisdiction**

These Terms of Use are governed by the laws of the State of Idaho, USA. All disputes arising from these terms will be resolved exclusively through final and binding arbitration in Rexburg, Idaho, according to the rules of the American Arbitration Association.

**Contact Information**

For inquiries or concerns regarding these Terms of Use, please reach out to us via email at support@calabasasdecor.com.

By utilizing the Website, you agree to these updated and comprehensive terms, designed to ensure a clear understanding of your rights and obligations when engaging with Calabasasdecor.com.